Frequently Asked Moon Bounce Rental Questions

Q:  Can we cancel if it looks like it is going to rain the day of our event?

A:  If there is a 50% or greater chance for rain and you decide to cancel, you will get a full refund.  Be careful to read the entire forecast.  Most radio personal do not say what time of day the rain will come or for how long.  Most of the time it will not rain during the hours of your party.  Call the day before and let us know that you are considering canceling your rental.  If the forecast is for scattered showers, we recommend you still take the moon bounce and let the party go on.  If the forecast is for rain all day, we will encourage you to cancel your rental.

Q:  What do we do if it rains while the Moon Bounce is up?

A:  If it rains and winds are less than 15mph, leave the jump up.  Once the rain slows down or stops, wipe down the inside of the Moon Bounce and let the kids back in.  The kids do not care if it has rained - they just want to jump.  Note: The vinyl gets very slippery when wet, so make sure it is dry.  If winds are more than 15mph the jump must be deflated and covered with the tarp behind the jump.

Q: What is important to ask for when renting a moon bounce? 

A:  Does the moon bounce have a safety ramp? – If not, do not rent it!  If they refused to pay the additional $200 for the safety ramp to ensure the safety of the participants, do not rent from them.

A:  What size is the moon bounce? – Get the largest size that fits in your yard.  The more room the kids have to bounce, the safer everyone is.  A 15x15 moon bounce is recommended whenever possible.

A:  How old is the moon bounce? – The newer units have better safety features, fire retardant vinyl, and re-enforced stitching.  (If you rent a cheap moon bounce and it falls apart during your rental, you may be responsible for the expensive repairs.)

A:  What type of solution is used to clean the moon bounce? – What you want to hear is that they use a antibacterial disinfectant.  If they do not know, they are not using one.

Q: What if it gets really windy outside?

A:  The moon bounces must be shut off if winds exceed 15 mph.  No exceptions.

Q: Is it alright to tip the delivery person?

A:  Absolutely!  These guys work hard spending their weekends setting up and taking down the equipment.  If the delivery person does a good job, let him know.  Tips range from $10 - $50 depending on equipment and difficulty of setup.

Q: What size Moon Bounce should I get?

A:  Moon bounces typically come in 3 sizes for backyards – 11x11, 13x13, and 15x15.  Get the largest size that fits in your yard.  The more room the kids have to bounce, the less likely they are to bump or fall on each other.  When renting a jump, make sure you know the size you are getting and make sure you do not pay the price of a 15x15 jump when you are ordering a less expensive 11x11 or 13x13 jump.

Q: How much should I pay for a Moon Bounce?

A:  It depends.  You get what you pay for – Cheap moon bounces cost less and therefore are rented for less.  The higher quality jumps with the latest safety features and better bounce cost more and therefore cost more to rent.  If you want the convenience of having someone deliver, setup, give instruction, and remove the moon bounce, you will pay more.  If you don’t mind giving up your time, there are rental agencies where you can pick up a moon bounce in your vehicle, set it up, take it down, fold it up, and drive it back – you will save around $20.

Q: Why do I have to rent for the day rather than the 3 - 4 hours I think I will need it for?

A:  We used to do hourly rentals and found that almost all customers needed it longer.  The party started later or guest showed up late and/or they did not get to use the jump as much as they would have liked.  It is very rare that we come to pick up a jump after an 8 hour rental and it is not being used to the last minute.  Renting a moon bounce should be the least of your worries during the day of your event.  Having it show up late or  setup or taken down while your guests are there can be stressful and inconvenient.

Q: Do I need an attendant?

A: There must ALWAYS be someone supervising the moon bounce.  The most important duties of an attendant are limiting the number of kids in the moon bounce at one time and making sure that the kids are all of similar size.

Q: What are the rules when using a Moon Bounce?

A:  No food or drink, no shoes, no sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wresting/roughhousing, no hanging on the netting, no flips, no Silly String or Sand.

Q:  Can you set the Moon Bounce up on cement?

A:  Yes, the Moon Bounce will be secured with sand bags rather than stakes.  However, it is HIGHLY recommended that the Moon Bounce be set up on grass whenever possible.  It is possible that someone could slip getting into or out of the moon bounce and hit the ground.  The cement is unforgiving when this happens.  There is an additional fee for hard surface setups.

Q:  Can you set the Moon Bounce up anywhere in my yard?

A:  The Moon Bounce needs to be within 75 feet of an outlet.  Longer cords can be used, but the blower will lose power, as the extension cord gets longer. 

A:  The ground should be as level as possible.  Nothing more than an 8-inch difference in height from one end to the other.  If there is more than that, the kids will end up bouncing down hill and bump into each other.